Webinar

The Member-Centric Blueprint: Personalize, Harmonize, and Optimize Engagement & Outcomes

Health plans that embrace a member-centric approach not only enhance member satisfaction but also experience significant reductions in administrative costs and improvements in healthcare quality. Yet, according to our estimates, no health plan has fully realized even 50% of their potential in achieving a truly member-centric operation across the enterprise. How does your organization measure up in terms of personalization maturity and member-centricity?

Join Kathleen Ellmore, Co-Founder and Managing Partner at Engagys and John Nash, Chief Marketing and Strategy Officer at Redpoint Global for a dynamic discussion on:

• Definition and Impact of Member-Centricity on Health Outcomes: How focusing on the member can lead to better health outcomes and improved CAHPS scores.
• Strategies to Rapidly Close the Member Experience Gap: Leveraging digital innovation and personalization to enhance member interactions.
• Testing, Measuring, Scaling: Building the business case for optimizing and upscaling member data management and engagement.

Tailored with valuable insights for digital, MarTech, and quality improvement leaders, this webinar will cover strategic and tactical tips for closing the member experience gap and putting you on the path to true member-centricity.