Member-Centric Strategy for CAHPS Improvement

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) scores, an essential component of Medicare Advantage (MA) Star Ratings, are more than performance metrics—they reflect trust, value, and the quality of member experiences. This eBook uncovers the most common barriers to improving CAHPS scores and provides a practical, data-driven roadmap to overcome them. By leveraging proactive, personalized engagement strategies, health plans can boost member satisfaction, enhance retention, and drive financial outcomes. Learn how to build meaningful connections with members and create impactful improvements that transform scores into long-term success.