by Sarah Lull | Aug 25, 2022
After listening to the Q2 earnings calls of several health insurers, Forrester discovered some commonalities in terms of their priorities and investment strategies. Among its key takeaways was that there is a growing pressure for health insurers to “up their game” in...
by Steve Zisk | Jul 27, 2022
Preference management and consent management in the realm of customer experience, while often used interchangeably, are really two sides of the same coin. Closely related, yes, but with the key distinction that consent is an unambiguous declaration from the customer...
by Redpoint Global | Dec 16, 2021
Author, management consultant and educator Peter Drucker is credited with the famous saying “culture eats strategy for breakfast.” The widely acknowledged father of modern management, who died in 2005 (at 95), enjoyed the bulk of his career well before ubiquitous data...
by Dale Renner | Nov 22, 2021
At the beginning of 2021, there was a lot of speculation about what a “new normal,” if there is such a thing, would look like as the world began to emerge from the depths of the pandemic. Questions included whether digital-first customer behaviors would continue, if...
by John Nash | Jul 7, 2021
As the sudden, unexpected surge in a remote workforce took hold last year, there was concern among executives that it would result in lost productivity. The fear proved to be ungrounded. In a PwC remote work study, 52 percent of employers said that employees have been...
