by John Nash | Dec 7, 2021
How important is personalization in healthcare? A survey that Redpoint Global conducted with Dynata of more than 1,000 US healthcare consumers, published today, reveals that providers, insurers and others in the healthcare ecosystem who downplay the importance of...
by John Nash | Nov 18, 2021
In a recent survey Redpoint Global conducted with The Harris Poll on consumers’ and marketers’ perceptions of customer experience across various industries, consumers consistently ranked healthcare third (behind retail and financial services) in terms of providing a...
by John Nash | Sep 11, 2020
According to electronic health records company Epic, telehealth visits in the U.S. in July accounted for 21 percent of total encounters, down from 69 percent in mid-April during an early peak of the health crisis. Several factors contributed to the surge, including...
by John Nash | Jun 16, 2020
The digital transformation of the healthcare industry has been underway for years, but we are now seeing a rapid acceleration of new engagement models as a repercussion of the global pandemic.  Healthcare consumers now expect on-demand services, personalization and...
by John Nash | May 7, 2020
Editor’s Note: This is Part 2 of a blog series on digital transformation acceleration in the healthcare industry. Part 1 examined the growing trend toward healthcare consumerism and a digital-first, personalized healthcare experience, especially with today’s empowered...